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Frequently Asked Questions (FAQs)

1. How long does shipping take?

We process orders within 1-2 business days. Shipping times vary depending on the destination:

• Europe: 5-10 business days

• United States & Canada: 7-14 business days

• Other international locations: 10-20 business days

You will receive a tracking number once your order has been shipped.

2. What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery. To be eligible:

• The item must be unused and in its original condition.

• It must be in its original packaging.

To start a return, please contact us at support@rellexstore.com with your order number.

3. How long does it take to receive a response from customer support?

Our support team responds within 24-48 hours during business days (Monday – Friday).

If you haven’t received a response within this time, please check your spam folder or resend your inquiry.

4. What payment methods do you accept?

We accept the following payment methods:

✅ Visa, Mastercard, American Express

✅ PayPal

✅ Apple Pay & Google Pay

5. Can I cancel my order?

Yes, you can cancel your order within 12 hours of placing it. Once the order has been processed, we are unable to cancel it.